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  • Call Us 24/7:     +1 (800) MAGIC-GEL
  • +1 (800) 62442-435

Customer Service


Shipping & Delivery
Orders are shipped in discreet packaging from our distribution center here in the USA. The return Address shown in the label is from NORI FIELDS CO.
Nuru Gel Ships in Discreet USPS or Non-Marked Packaging
 
Privacy & Security
Please refer to our Privacy Policy for more information.
 
Returns & Replacements
Due to the nature of our product we do not accept returns on open bottles of nuru massage gel, however all unopened bottles and other "hard goods" are 100% Satisfaction Guaranteed for the 30 days after purchasing.

You may return any unused accessory in its original packaging for a full refund.

Shipping charges are NON REFUNDABLE.

Custom made items are NON REFUNDABLE (Specially Custom Nuru Chairs made to Order).

We Reserve the Right to Refuse Service to Anyone, if you are rude or otherwise discourteous on calls or emails it is likely that you will not be serviced again by anyone at NuruNuruGel.com
 
Ordering
Most of our orders are shipped within 48 hours after the order is received. Our order processing cutoff time is 12:00 Midnight Pacific Standard Time, orders usually ship the business day after the order is placed (No Shipping occurs during weekends, not even for Express Orders). Shipping policy is subject to product availability.

If you require a Rush Shipment please visit email us via our Contact Us page.
 
Payment, Pricing & Promotions
When you order products from our website, and you are ready to "checkout", you will be redirected to our one page Payment and Registration page.

When checking out you will create an account with us, through which you will be able to access history information and tracking information for your orders.

All payment related pages are protected by SSL (Secure Sockets Layer) technology, buying online from Nuru Nuru Gel™, is secure and reliable as any other point of sales in the Country.

We accept all major credit cards including American Express™ , Mastercard™, Visa™, and Discover cards™.

If a debit card or check card is used to make a purchase on NuruNuruGel.com, and the purchase is not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

NuruNuruGel.com does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank’s temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

Notice: Your credit card is only charged after our product leaves the warehouse. An authorization for $0.01 to $1 may temporarily show in your Credit Card/Debit Card statement when used to Verify your Billing Address, charge will show as "NORI FIELDS CO Credit Card Address Verification".
Current Promotion Rules:
  • Clickbank offer maximum purchase of one(1) per customer.
 
Viewing Orders
You can view your order and check your order status by logging in here: Login Here
 
Nuru Gel Ships in Discreet USPS or Non-Marked Packaging
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